Browser Screen Flashes Between Slides

It always worked in flash. It is just an html5 issue.

I have also different information about Storyline 3:

"The fix implemented was for Storyline 360 only." -Jonathan Reque, Customer Support Engineer  on 29th September 2017

Hi Margit,

Thanks for sharing that and I found your case with Jonathan. It appears the issue you're experiencing is slightly different than the one discussed in this forum discussion (where it only impacted HTML5 output in IE11) since you're seeing this in IE and Chrome.

We've got a new issue filed as a possible bug with our team, and we'll keep you posted here in ELH and as a part of the support case. 

I'm experiencing this same issue in PC Firefox but Chrome and IE work fine. 

Hi Elle!

That certainly isn't pretty. Sorry you are experiencing that.

Would you be able to share your .story file so that I can take a closer look and publish on my end?

Thanks, Elle. I can definitely see the screen flashing in the screencast you sent. Do you mind sending us a copy of your file so we can take a closer look?

You can send it our way by clicking this link. Thanks!

Hi everyone

I am just testing my Storyline 360 module which will go live on the 14 December and we are experiencing the same flicker in Internet Explorer 11.  Is there any update to fix this issue of the flicker?

Thanks Ann-Marie

Hi Simon

Thanks for the info, so how would you run it from the SCORM package as we run it through SuccessFactors LMS and I think you just select the SCORM package and it decides to do the rest?

Thanks, in the good old days (like last year) we had a Moodle LMS and then I would just link to the flash file. But then flash is being phased out so it will be interesting to see when Articulate will provide a fix for this bug.

Hi Crystal

I investigated the publishing options and the Publish As setting I was using was the 'HTML 5 / Flash'. This setting was flickering in IE11. I then published the file as 'Flash / HTML 5' and the flickering went away.

I see this as a temporary solution as we move away from Flash into HTML 5. This is something that needs to be fixed in the future for those of us who still use IE11 (we can only access our Success Factors learning from IE11).

Thanks

Hi all,

I am also experiencing this issue when publishing in HTML5. It seems like there is a problem with the page loading in HTML5 as I think the flicker is actually the slide background appearing slightly before the rest of the image loads. It doesn't happen when published in flash and runs very smoothly, Unfortunately, I can't ask everyone in the company to enable flash on their browsers to view it as there are related IT issues that would be a pain to get around.

This problem only started for me after the latest update which fixed an issue I had with the zoom functionality. It occurs on Firefox and Chrome. The behaviour is slightly different on Edge as the screen gets blurry for a second instead of flashing. While I might be being overcautious here, it has been mentioned to me by a colleague that releasing the courses with flashing screens may actually be a slight risk to people who might suffer from epilepsy. 

Other than that. it really is causing us delays with our development, which was already delayed while we waited for the previous zoom fix. Storyline is a a great product and there is a great community here. Unfortunately, issues with HTML5 are making it increasingly more difficult to keep choosing it as our go-to development tool. 

I have already opened a ticket (#01174847) and Angelo is looking into it for me. I would urge all of you on this thread to raise a bug too as this is the only way that we will get this issue fixed quickly. I really hope that this issue gets addressed sooner rather than later as it would make a really nice early Christmas present!

Kind regards,

Derek