Forum Discussion

francoismarais's avatar
francoismarais
Community Member
6 months ago

BUG with MASK

Hello to all the team. I'm sure it's not easy to choose the developments for future versions of ST360. Personally, the “Customize Closed Captions” improvement, OK it’s great even if it doesn’t seem super exciting to me. but I have a real suggestion for improvement: I have a very big project in progress. I didn't even think you could do that with ST360. the problem is that I have slide masks masters that point to slides that.... don't exist. I put large colored objects to identify the slides as you can see infile attachments. but nothing !! I wonder if there is not a problem with the question banks or with slide imports

So, it's all well and good to say that a mask is used by a slide but would it be possible to SAY WHICH ONE!! for exemple, give the référence of the slide. and this is not the first time this has happened and I am not the only one who has had this problem.

That would be a real improvement thank you and sorry because I admit that at times we get tired of fighting this kind of bug

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hello Francois,

    I'll be happy to look into this potential bug for you!

    Based on your screenshot, it looks like you have slides in your Slide Master layout whose thumbnails aren't displaying properly. One troubleshooting step that you can do is to import all of your existing slides to a new project file to see if this restores the functionality of your Slide Master layouts. 

    If the issue with the slide previews persists, please share a copy of your project file here or in private by opening a support case so we can confirm if it is indeed a bug that is affecting your project file. We'll delete it when we're done testing!

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