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DanielSchissler's avatar
DanielSchissler
Community Member
9 months ago

Cannot connect to Articulate authentication server

OK, this is rather weird. I have Articulate 360, and when I try to open a Story file, it prompts me to Log In to continue. I initiate the process, but then, after trying to hit the server, I'm returned to a local address telling me the connection was refused and that I cannot connect. I have tried four different internet connections with no luck.

 

I can log in via articulate.com, but Storyline does not recognize that as a valid login. I put in a ticket but have not heard back yet. I'm hoping someone has advice; I am trying to put the finishing touches on a project to show to a client this week.

For reference, I am on a Mac using Parallels to run Articulate, Storyline, and Studio. 

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    9 months ago

    Hello Daniel,

    Sorry for the trouble logging in. Great idea to open a case as well. I see you've connected with my teammate, Mick, who suggested downloading and installing the latest Articulate Desktop app version to fix the issue.

    Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!

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