Forum Discussion
Cannot Login - Tried it all
I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.
I have tried uninstalling and reinstalling. I have done a manual sign in from the tray. I don't have issues with the system clock, its not a firewall thing. All of a sudden it just doesn't work. Driving me nuts, please help!
When I try to open any of the files I get the error below. Please help!
55 Replies
I am having the same issue as described above; our license is current and I was working with Storyline files on Tuesday without issue. I did submit an email to Support, but found the Articulate office is closed for the week for Employee Mental Health Week.
Gerald and John from Articulate Support were able to assist me with the issue and I'm now back in business. Basically, I had to log out of the desktop app, completely remove all Articulate files (not working files) and registry keys, download the desktop app and reinstall each authoring application. Thank you!
Until support employees return from their break (!) Does anyone have a work-around?
Hi Daniel,
It looks like Robert on our support team was able to reach out to you.
Yes, changing the default browser fixed the problem (although I have to use Edge now).
Based on this thread, it seems to happen often enough that posting this fix would save your customers and your tech team time and headache.
I get the page to log in to Rise 360. The next page that loads tells me I don't have any courses. I've created close to 50 courses :-( Hope I haven't lost them.
Hello Rj,
I'm sorry to hear you are having trouble accessing your Rise 360 courses. I have opened a support case on your behalf and someone will be reaching out shortly to help you troubleshoot.
Have a great afternoon!
I'm having the same issue. Can you please open a support ticket for me.
A terrible reintroduction to Articulate.
For many, the fix seems to be changing the default browser to Microsoft Edge. Articulate doesn't seem to like Chrome so much.
Hi Cormac,
I'm sorry to hear that you are experiencing this issue! I see that you’ve reached out to our Support Engineers and are working with my teammate, Mcgem. You’re in great hands. We’ll continue the conversation in your support case.
Hi
I am FRUSTRATED!! I am experiencing the same as above, it's a loop from Sign in to You are Being Redirected to your Web Browser to Start Over-- please advise ASAP.
KR
Q
Hello Quentin,
Thanks so much for reaching out. I am sorry to hear you are experiencing the same issue with singing in. I understand how frustrating that can be. I'm happy to help!
To better assist you, I have some clarifying questions:
- Do you have the network endpoints added to your organization’s allowlist?
- Have you tried clearing your browser’s cache?
- What browser are you currently using? Have you tried setting a different default browser?
It might be helpful to confirm that you have the most recent version of the Articulate 360 Desktop App downloaded to your machine.
I'd also like to direct you to this article to help troubleshoot your Articulate 360 Desktop App Login.
In addition to these links, I have opened a support case on your behalf. Our talented Support Engineers will be in touch shortly via email to take a closer look.
