Forum Discussion
Cannot Set Initial Position For Mouse Cursor
Hello,
I am inserting a pointer into my slide, but each time I try this the pointer defaults to the center of the screen. When I try to set the path the dashed line gets even shorter. The "Enter From" option is disabled so I cannot use that option.
Has anyone else run into this issue before?
Hi, Mark -- I wanted to touch base to see how things may have progressed regarding your issue. It looks like our engineer, Robert, last replied in your case on 1/11/16. If by chance you have not received that message, you may want to check your SPAM folder and feel free to reply to that email if you still need assistance!
I noticed the same problem as Racquel Garcia. The "Enter From" option was disabled when I was trying to edit the cursor. I believe this has something to do with the fact that a Mouse Cursor cannot be copied. The "Enter From" option was only disabled in a slide that was duplicated from another slide. When I went back to the original slide, the "Enter From" option was enabled. It seems as though duplicating a slide with a Mouse Cursor on it will disable the "Enter From" option on the duplicated slide.
p.s. my version of Storyline 2 is not updated because I have to go through IT to run the update and I just haven't had the will power to engage in that process.
Hi Sanjay,
Thanks for sharing that here - are you using the same update as Racquel, update 5 of Storyline 2? I don't see that Leslie was able to replicate it before, but I also don't see the additional info on copying the slides with the mouse cursor. I'm curious if you did it with a screen recording or just inserting the mouse cursor?
I have the same issue - I can not update the start point of the cursor. I am new to Storyline so assume I have the latest version.
Hello Susie!
Have you changed the Enter From settings? You can find them here:
After deciding where the mouse enters from, you can drag the mouse anywhere on the slide.
If you see something different on your end, would you mind sharing your project with us privately? You can upload it in a support case, and we'll take a look!
I am experiencing the same problem as other users have mentioned. I tend to duplicate a lot of my slides as I go through developing a module. In the first few slides mouse enter from option is working just fine, but in the following slides where I might have duplicated from a previous slide with mouse animation, the enter from option is disabled and doesn't allow me to click it. To think that this has already been an issue 6 years ago.
Hello Joyce!
Sorry for the issue this is causing! I can recreate this exact issue on my end, so I will share this with my team. Just to confirm, I am using Storyline 360 (Build 3.59.26702.0). Which version of Storyline are you using?
Hi all, I'm still experiencing this in the latest version of storyline. I did a screen recording and this is what's happening
Hi Ford Academy,
I'm sorry you're hitting this snag when doing a screen recording. Two different issues are linked to this discussion, so I want to make sure we understand what behavior you're experiencing so that we can address it adequately. Can you briefly describe the behavior you're seeing on your end? We'd be more than happy to look into it for you!
