Forum Discussion

JuliaFischer-94's avatar
JuliaFischer-94
Community Member
4 months ago

Can't log into app during my trial subscription

I have 15 days left on my trial subscription. Today, as I was working on the desktop Storyline 360 app, I was prompted to sign back in. I did, but the app never refreshed. I cannot log in on the app, though online my account still says I have 15 days left. 

I've attached some screenshots so you can see what's happening. Any suggestions?

 

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 months ago

    Hi Julia!

    I'm so sorry for the interruption this caused! We just released a fix for this outage and you should be able to log in once you reload the 360.articulate.com site. Again, we are so sorry for the impact this caused!

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