Can't open Articulate 360 or Storyline, or reinstall because Articulate 360 can't sign in

Could this be the cause....

https://community.articulate.com/discussions/articulate-storyline/articulate-360-users-update-your-whitelisted-endpoints-before-installing-the-next-update-07ebe01c-3d7b-48f3-9912-b3daf5c7b282

Hi Annie,

Our Support Team is standing by 24/7! If you're having trouble logging in, visit that page to open a case and we'll get you back up and running in no time. 

Hi all,

We submitted a ticket on the issue. Before anyone got back to us, we uninstalled everything, downloaded the software again and tried to reinstall. At first, it wouldn't let us reinstall. We did another clean sweep of the computer and tried again. It finally worked and she was able to launch Storyline.

I and another person also had issues after the update. We had to reboot our computer several times and the software started working again. Maybe there is a problem with the latest release of Storyline?

Thanks,

Maureen

Oh no, Maureen!

I'm sorry you and your team have come across some snags when trying to sign in. I agree with Philip regarding the root: We're improving the Articulate 360 sign-in experience and have added a new network endpoint on Update 30. More details here!

If allowlist doesn't help, do you have a case number handy? I'm not seeing a recent case under your name, and would love to take a closer look so we can get your teammate back up and running!

Hi Katie,

Thank you for your reply. We have been working with our IT Proxy team to get this resolved. We implemented a temporary fix that got us through the weekend and should have a permanent fix by tomorrow. Thank you again for your help!

Maureen

Hi,

I can't sign into Articulate 360 either. Have re-installed and still nothing. \

I'm on a personal computer - so don't see how the firewall is an issue. 

I'm on a Mac running Parallels.

Thanks - its urgent ....

Hi Dalene,

Not to fear - I saw your support case, and escalated it for some of our Support Engineers to take a look at! They'll be in touch shortly and we'll get you squared away. 

Has a resolution for this been documented somewhere? I'm running into the same issue. 

Hi Raina and welcome to E-Learning Heroes :)

I see where you reached out to our support team as well and Eric is currently working with you. You're in great hands!

I also cannot sign into Storyline.  I can sign into the Articulate 360 site just fine and I can use Rise 360 just fine.  But, when I try to go into Storyline 360, I am told that the e-mail or password that I entered is invalid.  I submitted a help request, but have not received a solution as of yet.  Help!  I have co-workers who can login just fine.