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JenniferNova561's avatar
JenniferNova561
Community Member
2 years ago

Can't Preview or Create a new Version in Storyline

I am trying to update a course and need to preview slides so I can make sure they function properly. I can open the file but it won't let me preview. It also won't allow me to save it as a new version to see if that works. My coworker with the same files can preview and save a new version, but I cannot. I have attached the error message I get when I try to save as a new file. When I try to preview I get the generic error. I have rebooted my computer and checked that I have all updates. I have 5 courses to update and only one works. 

Has anyone ever had this issue or have a solution? 

Thank you

storyline 360
  • EricSchaffer-d1's avatar
    EricSchaffer-d1
    Community Member
    2 years ago

    Sometimes if the files are stored in OneDrive or on the cloud, it does something to the file. If you are taking it from OneDrive, make sure you are downloading and not cut a paste. 

  • JenniferNova561's avatar
    JenniferNova561
    Community Member
    2 years ago

    I am working off the file that is saved to my desktop. The only other place it has every "lived" is on SharePoint and I downloaded it from there. 

  • EricSchaffer-d1's avatar
    EricSchaffer-d1
    Community Member
    2 years ago

    If you would like, you can send me a copy and I’ll see if I can see anything. 

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