Forum Discussion
Can't publish a new version of an existing item
Every time I publish my Rise courses to 360, it creates new review links. I don't see any option to keep the same review links- the only option I have is to create a new item. This is a huge pain because I have to send out the new links and all old comments get wiped out.
According to the web page at https://community.articulate.com/articles/rise-360-publishing-a-course-to-review-360, I should be seeing "Publish a new version of an existing item," but I do not have that option (see screenshot.)
Because I'm a course manager, I also don't see previous versions in 360, which means that if I do republish, I lose all comments.
How can I fix this?
Good news! Now you can create shared team folders in Review 360 to organize your content, assign permissions, and invite collaborators. This enhancement allows multiple authors to publish new versions of a course to the same Review 360 project.
Give this new feature a try, and let us know if you have any questions about it!
I believe the issue is that I'm a course manager- when I published a test course that I created and own, I saw the option to create a new version. Do I need to be a course owner to publish new versions? If so, is that intentional? Seems like a bug to me.
Yes -- you do need to own the course to publish as a new version.
My team and I have experienced this as well. We don't like it either.
Landed here hoping for a solution, but I'm assuming there isn't one? I guess the course owner will have to transfer the ownership to whoever will more actively publish that week/month while the project is being worked on.
My team is bothered by this as well. We'd like to be able to publish new versions of existing courses as managers. This shouldn't be restricted to owners only. We make our boss the owner of all courses in case anything were to ever happen to any of us.
I have the same issue, but I am an owner. Despite specifying that I'm publishing a new version of the existing module 3, for example, it will label it as "6" and then my client's comments are not present on the new version.
This ruins the whole review workflow, and I have quite a few courses that have numerous modules.
Now, in addition, when I delete a mislabeled item, it deletes the item according to what the programming has mistakenly identified as that item, so I'm going to have to go back to using email for reviews.
Hi David, I'm so sorry you're running into this odd behavior when publishing your Rise courses. Would you mind submitting a support case for this issue? You can use the form here. Our support engineers will reach out to you directly to help you troubleshoot this issue. Thanks!
Agreed with the others. Course Managers absolutely must be able to publish new versions of existing modules. What's the status of this request Rise Staff?
Hi Amanda, we don't have this feature in our roadmap right now, but we'll be sure to share our updates here if anything changes!
Hi there, instead of creating a new post was hoping to add to this. The last two weeks started a new RISE course and every time i go to publish to Review. it keeps defaulting to the "create new" radio button". I have to constantly select the "existing radio button" then open the drop down and find my course. It never did this before. Not a big deal but so easy to generate a second link when you don't want to....
Hi, We are also having a problem publishing a new version of RISE courses as a new version of an existing item - the course we are working on does not appear in the dropdown list of courses at all. This is a recent problem for us as we were always able to do this until the last week or so. Has something changed in the last update for RISE?
Are you the owner or manager? If you are no longer the owner, then this is why.
Hi Jen, I am still the owner.
