Forum Discussion

DaleneGoosen's avatar
DaleneGoosen
Community Member
7 years ago

Can't update existing version of course

I can't seem to publish a new version of an existing course to Articulate review. When I do publish - a version is uploaded to Review - but the comments associated to the slides are not shown on the new version - even when nothing has been changed in the .story file. 

The "feedback" section also has a lot of comments under "scene not found".

The file name has not changed and no content has been changed but I get "you have not published this file before" in the dialogue box (see screenshot).

I'd like the comments to be carried over to new versions when I publish.

What am I doing wrong?

  • Hi everyone!

    I wanted to share that we just released Team Folders for Review 360! You can now create shared team folders in Review 360 to organize your content and assign permissions. This also includes allowing multiple authors to publish new versions of the content you shared in these folders for better collaboration.

    Please let us know if you have any questions!

  • Hi Jane!

    Even when you change the title of a Rise course, you should still have the option to "Publish a new version of an existing item."

    Check out this video where I demonstrate those steps. Let me know if this helps!

  • JaneJacoby's avatar
    JaneJacoby
    Community Member

    Still not getting the drop-down menu...hmm. This may have something to do with a change of ownership of the file - I was made a co-owner and then removed the original instructional designer when he left the company I work at. Would that have any effect on the ability to publish to the same original Review output?

  • Ah, that's it, Jane!

    Now that you're the new owner of the course, you'll publish to your own Review 360 account. That means that the Review 360 URL will change, and any comments made on the old URL won't be visible when you publish the project.

    We've seen requests for a Team Review 360 account which would solve this issue, so I'll add your vote to that feature request. 

  • JaneJacoby's avatar
    JaneJacoby
    Community Member

    Thanks, that would sure be handy as we have a Team account, so it would be great if the review link and associated comments were able to be passed along with the "source file" when handing off projects. I can still access the comments, just using the review link ,however I can't integrate them and update to the same link - time to make a new version, new link, I guess. 

  • Great question, Holly!

    When you click the Review tab at the top of the Rise 360 course, you should see the page below. You'll have the option to Create a new item, or Publish a new version of an existing item. 

    Choose Create a new item to generate a new URL for the second version. The feedback from the first version will not carry over to the second version. 

  • NomadColiving's avatar
    NomadColiving
    Community Member

    It super annoying, even if we select : Publish a new version of an existing item in Storyline 360, it often keeps on publishing new versions, we lose all the comments and have to copy them manually. I think that it's because I work on a copy of the document?  Since SL360 gets buggy when it's in a dropbox file, I copy it on my desktop, and often am not able to publish under the existing item in Review

  • Hi everyone!

    I wanted to share that we just released Team Folders for Review 360! You can now create shared team folders in Review 360 to organize your content and assign permissions. This also includes allowing multiple authors to publish new versions of the content you shared in these folders for better collaboration.

    Please let us know if you have any questions!