Forum Discussion
Captions disappear when timeline is paused
I would like to make it so the Closed Captions stay even when timeline (video) is paused, for example if user has problems hearing and reading, and would like to take his time.
How can I achieve this?
Hello Everyone,
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Closed Captions disappear when timeline is paused using a trigger
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
My current project relies on the closed captioning not disappearing when movie is paused. I currently use Storyline 3, if I download Storyline 2 and reoutput, do you think this will solve my problem?
Hello Andy and welcome to E-Learning Heroes :)
Storyline 3 projects are not compatible with Storyline 2, so that does not sound like it will work.
We do have this conversation tied to the report so that we can update you here when we can, but I do not have a timeline to provide.
Thanks Leslie
Hi Leslie,
where can I download the last version, that didn't produce the problem?
Hi Martin,
Sounds like you would like to roll-back to a previous update?
I've opened up a support case on your behalf so that one of our support engineers can take a look and help you out.
So, be on the lookout for an e-mail soon.
I'don't remember...but i think Storyline 3 projects can’t be opened or edited with Storyline 2, and S2 can create closed captions
I just did another quick test to check out the latest update. If this note was mentioned previously and I missed it somehow, my apologies. The CCing disappears when you use a VIDEO file. It remains on screen if you use an AUDIO file.
Why Storyline programming would treat the media differently is a little odd.
I just posted a note but it ended up in another comment.... Did a quick test with latest update.
CCing disappears with VIDEO being paused. CCing stays on screen with AUDIO clips.
Thanks Bob. That is what we have reported :)
Thanks Leslie! Crack the whip on those programmers.
I have just discovered that it is the HTML5 output that gives me the caption problem, if I publish to Flash also, the captions stay up on movie pause. Unfortunately our client can't use Flash. Hope this helps
For your information: I produced and published my closed captions from Storyline3 update 3.4.15731.0, and this produced the caption disppearing issue, I then sent my file to a colleague who is using 3.3.15007.0, he published my file and confirmed that the captions now did not disappear.
Thanks so much Andy! Certainly helpful and is precisely what we have filed.
Hi Leslie
Any news on an update for the Closed captions issue?
