Forum Discussion
Carousel images not (always) loading
Did something recently change in carousels (both image and quote carousels) that prevent the image from properly fully loading. It seems like there might be something that prevents the image from pr...
Hi everyone!
Thank you for reaching out.
I wanted to pop in and ask if this is still occurring for you in the Carousel Image block? We'd be happy to investigate your files further within a support case.
Thanks for sharing your experience with us!
It is still not loading pictures in the carousel. Please fix.
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Kathy Kikkert
Consultant and
KP Learn Administrator
Kaiser Permanente
National Facilities Design and Construction
Learning and Development
(510) 220-8778 (mobile)
FDC-Learning & Development (kp.org)
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Hi Kathy,
I'd like to test your course to see if I can isolate what's preventing the carousel block from loading correctly for you. Would you mind sending me a copy of your Rise 360 course privately for testing? Here's how:
1) Go to your Rise 360 dashboard: https://rise.articulate.com
2) Hover over your course and click the ellipsis (…) that appears, then select "Send a copy."
3) When the email form appears, enter support@articulate.com in the email address field, then copy and paste this text into the message field:
For Jose Tansengco
From kathy.x.kikkert@kp.org
Case 00853613
4) Click Send.
When you share the file, I'll receive a notification. I'll review your course and get back to you as quickly as possible. And I'll delete our copy of your course when we're done troubleshooting the issue.
