Change bullet color in Rise

This is really no longer about the ability to change the colour of bullet points in Rise; it is more about the constant lack of value I feel that Articulate provides for its (increasing) subscription.  

The Feature Request function is clearly the de-facto way to deflect users and to give them the impression that some  things might change.  We have seen that is not the case.

I do not send feature requests any more as I have no faith that Articulate will ever execute any suggestions made. This has been my experience of this software for the last almost 10 years.  I am afraid that I believe Articulate has rested far too long on its laurels; does not listen to its customers, nor does it innovate and add any value. On top of this is a core application (Storyline) that crashes very regularly and for which there is no real remediation, or protection.

I think, like a growing number of Articulate customers, that Storyline, and Rise need urgent attention to gain back the confidence of its customers. 

I did discuss this with Simon Tagihoff in your organisation in March this year and he promised that the customer experience was being addressed, as well as the general roadmap of the products.  I see nothing fundamentally changing and I see prices rising.

Articulate has opted for a subscription-based financial model, which does everything for Articulate but does absolutely nothing for me as a customer.

It is a shame because the product is fundamentally good.  It relies almost entirely on the community to help us work round the limitations that Articulate fails to recognise or act upon.

Please feel free to share this email with your senior management team.  I would be happy to discuss this with them.