Forum Discussion
Character state change flashes
Several time line cue points trigger character state change, i.e. point up, down, etc. Looks good in preview but when published there is a momentary white, empty flash between states. Same thing when viewed from local drive or from LMS. Found some old threads here but did not help (off slide object triggers or fade). Suggestions? File attached.
This is still happening for some slides. I have worked out a work around, but definitely can still happen.
Oh-no! So sorry you're still coming across this problem after updating, Kita. It is still happening with only the Shannon character, or all?
Mind sharing a copy of your .story file with our team, so we can take a look?
I have created a slide for use as a lightbox. (Originally I put this as a layer, but the when I encountered this character rendering problem, I rebuilt as a stand alone slide). It is a conversation between to characters and there are 4 states for each character triggered state changes by cure points. 2 issues:
1.) When previewing the silde with the play button in the timeline, one charater does not show up at all , and the other does not change states.
2.) when preview in SL360, or published and viewed on Articuylate online, or Tempshare, the clide locks with the spinning loading icon and you connot get farther.
FYI as a slide layer I had the same problems, in addition the layer timeline would start by itself, I had to hit the play button in the preview player.
What is going on? This is my first project in 360 (been using SL1 and SL2 for many many years.) I have a deqadline to meet for my customer and this is there request for the audio.
Hi Mark. These clues are telling me that there is some corruption on the light box slide. I had the same experience, with "Margie" not showing up with the playback button, and endless loading when previewing the slide. When I cut that character from the slide and attempted to preview, the slide loaded and began playing the conversation. I saw Mike change states, although his second part of conversation looked like it didn't sync up with his state change.
It's nearly impossible to figure out the source of corruption, but we have some tips that help protect your files from the risk. Saving to your local C: drive and closing Storyline daily are two of the easiest ways to protect your files.
Try cutting out the Margie character and re-inserting her. Rebuild her triggers from scratch as well. Let me know if that works for you!
Is there any fix to this problem yet? I am having the same issue in one of my projects. It's really bugging me.
Hello Paul and welcome to E-Learning Heroes :)
We did share an update above where we released a fix for this issue back in July.
Are you using the latest update, Build 3.20.16814.0, within Storyline 360?
Can you share a bit more information about what you are seeing within your course and if you could share a .story file that would be helpful as well.
Hello. I have a problem. During the preview, the character's state changes smoothly. After the publication of change status of the character accompanied by flashing. Help me make the transition inconspicuous, please. Or say that it is impossible, since I have a deadline and need to decide to move in this direction or choose an easy path. Thanks!
Hi there, Андрей. Thank you for sharing your file with us for a closer look!
I published the file to Web using Storyline 360, Build 3.33.20697.0–here's the HTML5 output. I then tested it in Chrome 78 where I also see the character flash (here's a quick recording). So sorry about this!
From here, I'm going to get a second opinion from our Support team to see if we can gain further insight into this behavior and how to tackle it. Look out for a follow-up email shortly, and I'll follow the case along!
Working with the latest version of storyline 360 and we are having the same issue with characters (Storyline characters) state changes flashing between Cue points set on the timeline.
Hi Jack,
Thanks for reaching out! I'm sorry to hear that the characters aren't changing states smoothly.
We have documented a few reports around state changes in Storyline 360. Can you help me with a few more clues?
- What browser(s) are you using to view the content?
- If you don't mind sharing a copy of your file, we're happy to verify whether these bugs are affecting your course or if something else is causing the flash. You can use this private upload link.
Katie - I am having the same issue, however I am not using states. I am just lining up poses for characters in the timeline. Looks great when I preview in Storyline. Flashes between characters when I publish to Review or publish in LMS. We have huge project with these characters and need a solution.
Thanks!
I used the link to submit the story file, the issue is across multiple browsers (Firefox, Safari, Edge and Chrome) but Firefox and Safari are the worst out of the others. Plus it happens in preview and when uploading to review for testing and feedback.
