Forum Discussion

ZivTenenzaf-360's avatar
ZivTenenzaf-360
Community Member
5 years ago

Chrome Browser Extensions and Articulate Rise

Hi All, Some of our users are having technical issues with Rise courses. When they complete a course, the LMS does not mark them as complete, and when they resume the course, they need to start a...
rise 360
CNavarro's avatar
CNavarro
Former Staff
5 years ago

Hi Ziv, I am here to help. Can you ask the user to access the Rise 360 course with a Google Chrome incognito window? If it works fine in that window, a browser extension may indeed be causing the issue. You can ask them to turn off the extensions one by one to narrow down which one is causing the problem.