Forum Discussion
Closed Captions do not appear on video after upload
Hi,
I am creating videos in Camtasia. To successfully show in Rise, I usually download the captions in .srt, open the video in Storyline, import the .srt captions, and then export the captions in .vtt from Storyline. I then add the .vtt file to my video in Rise. This has worked for me until this last week. It shows as successfully uploading the captions to Rise, but they do not appear in the video. Help?
Edit, I've now fixed. I downloaded a new .VTT file from GitHub and copied my old caption text into it, saved and it uploaded.
Hi Hugh! I'm glad to hear that you were able to find a solution to your issue.
Please feel free to reach out to us again should you have other questions or concerns!
I am having the same issue as Sara and others above. This functionality used to work quite well in Rise. Christopher, can you share the fix you implemented for Sara Willhite?
Hi Helen,
Luisa from our support team was actually the one who helped out Sara. Luisa converted the SRT file to a VTT file. If you haven't tried it yet, give it a shot. You may also use YouTube to autogenerate a VTT file from your Video. Check out the tip in this article for details on this process.
I have videos embedded in a storyline activity that I have added to RISE. Because there are other slides without video, I can't just upload the .vtt file to RISE. Is there any way to get the CC to show up? I don't see an answer for this issue. Thanks!
Hi Joanna! There isn't a way to add closed captions to Storyline blocks in Rise.
If you have videos in your Storyline content, you can add the caption files in Storyline 360 itself before publishing them to Review 360 and embedding it in Rise.
You can check out this article on how to Add Captions in Storyline 360. I hope this helps!
Thank you. I must have had a glitch of some kind. I had them added that way and the CC button enabled in Storyline, but it wasn't showing up when I added to Rise. It looks like it's there this morning, though.
Thank so much for your prompt reply!
Hi, I'm having the same issue. The closed captions are not showing when I publish the course on the LMS. I have tried to submit a case to the support team but when I try to upload the file it says "Error: "You can't upload this type of file: .vtt". Please can you assist?
Hi Lina!
I see that you have created a support case (03820017), and our colleague Mick has been assisting you with this. You're in good hands!
You can continue the conversation in the support case; but feel free to let us know if you need anything else!
Hi. I am having the same issue. I have exported a .vtt file for my video from Storyline, uploading it to Rise, but can't turn them up when watching the video so no captions appear. Please could you tell me how to submit this issue?
I've discovered that you need to import your caption file from within the "Add Captions" Video Options tab. Steps = Video Tools/Options/Add Captions/Import. Do not import the file directly the file tab. See attached.
