Forum Discussion
Closed Captions Editor not Loading
Is anyone having issues with the Closed Captions editor not loading the VTT file? I have a course i've built for a client and each slide has an audio file embedded into it. All of these audio files have closed captions added and it's been working just fine. Suddenly I cannot edit my captions. I select any slide and select the audio file and press the Edit Captions button. the captions editor loads but I get a constant three dots loading and get nothing to load. I can leave it for an hour but nothing will ever load. I'm not a new user and have been building courses for a long time and have never had this issue in the past.
I've attached a screen shot of what i'm seeing. Anyone have any ideas? I'm using the latest build of SL360.
Thanks Joe. I did open a case and am working with Cleo to try and rectify this. I've done a complete uninstall, clean up, deleted all old temp files and a fresh install and still it's the same. I did find a log that indicates a failure to load the ffmpeg app upon load of the captions editor so I updated that app and reset my environment variables which has now got the editor to launch eventually after multiple relaunch attempts until it finally applies but it's not 100% by a long stretch. But at least it gave me a chance to finish off my clients project.
Thanks for the update. If the issue persists, we recommend continuing to work with my colleague Cleo so we can find you a solution that fixes the issue permanently. We're glad to help!
Hello Graham,
Sorry to hear about the issue you encountered with the Closed Captions editor.
Since all of your projects are affected, try doing a repair of your Storyline 360 installation to see if this helps. You'll also want to make sure that you're working locally when making edits to your captions.
If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening!
try to downgrade to an older version of storyline
Further to this. I've totally rebooted my computer, reinstalled Articulate 360, created a brand new file and imported an audio file and tried to create new captions but whatever I do, the editor will not launch. It just hangs upon start up. I'm baffled at this point.
