Closed Captions in Full Screen not working

I am also having this same problem. Will this be fixed soon?

I have an mp4 and used the built-in caption editor to create the captions. It works only if the video plays in the slide, but I want to have it play in a new browser so it can be viewed in full screen mode. I am required to have closed captions. 

Hi Jill,

This is something still on our radar, but I'll check in with our team to see if they had any updates here. 

I'm having the same problem. I recorded my screen in Storyline 360 and added captions using the built-in editor. The captions are displayed if the video is viewed in slide, but not if I have the video open in a new browser window. I have to use the browser option, so the text on the screen is visible, and I need to provide closed captions. Is there any update on the status of this problem?

Thanks!

Kerrin

Hi Crystal,

Thank you so much for your reply. I'm so sorry to learn there is no way to make the captions work if a video is opened in a new browser window. This is really unfortunate, since most of my screen capture videos are essentially illegible unless they are opened in a new browser window and expanded. I wish I had known this upfront, since now I've spent a lot of time adding captions that will never display. Perhaps the 'Edit Captions' tab of the Video Options could be disabled when the user chooses to show video 'in new browser window'.

To get around this problem it looks like I will need to add a text box object on top of my video with many states that change as the video advances. And I'll probably add a button to display or hide the box. So much more work....

Is there any discussion of adding this functionality in future updates?

Thanks, again!

Kerrin

 

Just agreeing with Kerrin here.

This was a huge disappointment. The videos are so much clearer when they they are larger, which means they have to pop-out. But when captions are required, this either creates a ton of extra work or you suffer with smaller video image. 

I really appreciate your honest feedback, Kerrin and Jill. I can appreciate how that limitation is causing frustration for both you and your learners. 

I'm happy to share your comments with our team and submit a feature request on your behalf.

Thanks so much, Alyssa. It would be great if you could submit a feature request to address this issue, since I will definitely need this capability going forward.

Thanks again!

Kerrin

I am having the same issue.  Any chance this has been corrected?

I tried to publish my content in Storyline 360 and the closed captions are not appearing.  I've read a string of  responses regarding this issues and still no success. Based on one of the suggested responses in a 'Discussion string;' regarding the closed captions issues, I had content posted locally. but moved it to my network drive, republished, and closed captions are still not appearing Please help?  Thank you kindly.
 

Hi Vivian!

Are you trying to display captions on a video that is opened in a new browser window? 

Captions won't display on videos in a new browser window because the video is outside the player, and the captions are part of the player. 

Let me know if that's what you're experiencing, or if it's something else!

Hi, Adam. Thanks for adding your voice!

Your feedback is valuable, and I can understand your need for this kind of feature. We take all of this into consideration as we prioritize and plan for future enhancements.

A feature that would allow captions to display on videos in a new browser window is not on our immediate roadmap. However, if we add this feature in a future update of Storyline 360, we promise to update everyone in this discussion.