Forum Discussion

JoannaKurpiewsk's avatar
JoannaKurpiewsk
Community Member
7 years ago

Closed captions not working

Is anyone else experiencing closed captions not working in SL 360? I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

cassandramiller's avatar
cassandramiller
Community Member
6 years ago

Hello,

 

I am also having an issue with captions. They work perfectly when I am previewing my file. My published file, however, is very inconsistent. Sometimes the captions work, sometimes they don't work, and sometimes they randomly stop in the middle of a slide. I have done many captions with Storyline, and this is a first for me. 

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    6 years ago

    Hi Cassandra, 

    Can you tell us more about where you've tested the published course? I'd want to make sure you've uploaded it to your LMS or web server to test and use a supported browser. If you're doing all that and the captions are misbehaving are you able to share a sample of your course with our Support Team so that we can take a look?

    • cassandramiller's avatar
      cassandramiller
      Community Member
      6 years ago

      Hi Ashley,

      I tested my published course to my LMS as HTML5 Only. I had the same experience with the captions using Edge, Chrome and FF.

      We have many Storyline courses with captions working as expected with our LMS. I'm not sure what's different about this one. Unfortunately I am unable to share my file. The only 'unique' characteristics that come to mind:

      * This course was originally in Storyline 2, and upgraded to Storyline 360

      * I copied and pasted the captions from text (not VTT/caption file uploaded)

      * The slides are all set to 'advance to the next' when timeline reaches the end.

      Although I mention the above as 'unique', it's realty not all that unique, because we have other courses we recently upgraded with the same above characteristics and they work fine. Not sure what's going on with this one.

      Thanks

      Cassandra

      Cassandra S. Miller
      Instructional Designer and Developer
      Transition Services
      [Software

      • AshleyT-Pollard's avatar
        AshleyT-Pollard
        Staff
        6 years ago

        Hi Cassandra, 

        It's difficult to say what could be wrong without seeing this one file, especially since you have other files set up exactly the same way. If you're not able to share the file (we can sign an NDA if that helps!) I'd test out importing it into a new Storyline file and confirming that all your files are saved locally. 

        If you're still stuck, reach out to our Support Team and perhaps a screen sharing session will at least allow us to see what you see! 

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