Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi there, Priyanka. Thanks for sharing this extra piece!
We appreciate confidentiality and are happy to sign an NDA if that works for you and your team. If you can only share a .SRT file with us for testing – that would be gold, too! Just let us know. 😊
The steps you took are spot-on, so let's see if we can narrow down why this is happening:
- Are the files saved on a local C: drive? Saving on a network drive can cause odd behavior, so I'd like to rule this out as the culprit.
- Is this happening in a specific Storyline file, or with any one you create?
