Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over. SL version 12.14647.0

I'm gonna drop the magic pill. When using the Eye Dropper outside the palette, hold Middle Mouse Button, then left click. Boom.

Hi Everyone, Apologies, as it looks like we missed this discussion when the update came out. I just wanted to let you all know that the issue where the Eyedropper tool wouldn't always select your chosen color when using multiple monitors with different DPI settings was fixed in Update 30 of Storyline 360. Please ensure you’re on the latest update to get this function working correctly! If you find yourself still running into this issue, please reach out to our support engineers to help troubleshoot your setup and find a solution!

Looks like the way Parallels is set up, I am using an iMac 27" with additional 27"external display, in fact storyline only ever runs off the external display. I may however be a combination of the screen settings in MAcOS and Parallels. Something doesnt feel right though, because you cannot left click and select the colour. I have just dragged out my magic mouse (I swapped to a Logitech with programmable buttons to open all the storyline dialogues via the mouse) and left click works for me, fine. I think you may need to type/screenshare with someone to check the settings in MacOS, parallels and Windows to see what is going on. I dont think it is a storyline issue.

I run Storyline 3 on an external monitor connected to my laptop. I discovered that if you change the Windows display scale setting to 100% (it defaults to 125%), the color picker will work just fine. Hope this helps!

OUR SOLUTION:We have been having this issue for months with Storyline 360, and what finally worked for us was a combination of the above suggestions: When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it. (When testing the laptop only for functionality, our developer still had the same eyedropper issue because she left the app window open on her external monitors when shutting down the computer or disconnecting the monitors. If she moved the app window over to the laptop before disconnecting from the external monitors, the eyedropper worked fine on the laptop.) Make sure that you actually disconnect the monitors, not just turn them off, when testing Storyline on your laptop. (The Storyline eyedropper wouldn't register, even on the laptop screen, if we simply turned off the external monitors.) Set all your display settings, including the laptop, to 100% (And it may work to simply make them all consistent. We didn't test 125% across the board, but that may work, too.) After resetting all your display settings to 100%, you have to restart Storyline for them to take effect within the app. (The rest of the display changed immediately, so we didn't initially think it worked until we tried restarting Storyline after changing the settings.) Hope this helps someone. The struggle is real... P.S. Neither changing how we accessed the eyedropper nor the mouse button workarounds mentioned above worked for us. As also mentioned above, the eyedropper seemed to be selecting colors from several inches (a "hands width") away from the curser.

Color picker (eyedropper) doesn't work

JHauglie
Community Member
3 years ago
One workaround if you use SnagIT: Snip the color you're wanting to replicate. Open the snip in SnagIT and open the Fill tool - it has an eyedropper... Use the eyedropper and select the desired color, and then note the hex value. In SL, select the Drawing/Object you want to recolor, then select "More Fill Colors." Doublecheck that you're in the correct mode (RGB, hex, etc.) and then type in the #----- color code from SnagIT.

Yeah, it's cumbersome, but it works. And it's easier than disconnecting all the monitors.
- TeresaVanderpos
  Community Member
  3 years ago
  Thanks Joe, I agree about not disconnecting monitors. Let's just hope it is a bug that articulate can just fix soon. :)
Susanne
Community Member
3 years ago
Also curious when this issue can be resolved. Had this issue for ages, I resorted to copying the colourcode and bypassing the eyedropper altogether.

Reading this thread, I disconnected my monitor and that solved the issue. Also: I just connected it again, and now it's working just fine?!?
LauraHunter-1b0
Community Member
3 years ago
Hello! I am experiencing this same issue and I am using multiple monitors: the eye dropper seems to misread where my mouse is placed.

I also occasionally notice a similar error when resizing text boxes- when clicking on the text box to adjust, the box dimensions appear further to the right of where the mouse is placed.
LucianaPiazza
Staff
3 years ago
Hello Laura!

Thanks for letting us know that you are running into a similar issue with your multiple monitors.

Have you checked the DPI settings of your monitors? Please be sure the display settings are the same for your monitors.

If you could share your .story file in a support case our support engineers can investigate the text box resizing further.

Hope this helps!
RichardMulca257
Community Member
3 years ago
Yes, color picker is not working for me either. Works in older version
- JoseTansengco
  Staff
  3 years ago
  Hi Richard,
  
  Sorry to hear that you ran into this snag. As per checking, the color picker function works without any issues on my local Storyline 360 Build 3.70.29211.0 installation.
  
  Would you mind providing me with the following information so we can help you with your concern?
  
  Which version of Storyline 360 are you using right now?
  
  What was the last version of Storyline 360 where the color functionality worked for you?
  
  Have you tried repairing your latest Storyline 360 installation to see if this helps?
  
  How many monitors are you working with? Are you able to replicate the behavior when working on a single screen?
  
  Looking forward to hearing from you!
  - RichardMulca257
    Community Member
    3 years ago
    Hi Joe,
    
    I re-installed the latest version today and it works now, so not sure what was going on last week.
    
    For reference I’m using 3 monitors.
    
    Thanks,
    
    Richard
KarenDrummey1
Community Member
2 years ago
My coworkers and I are having the same issue where the color picker works on the laptop, but not on the extended monitors (I have 2 full size monitors in addition to my laptop). This is a newer issue so it had been working for us. It's not realistic to design on a laptop or to be moving the program back and forth.
TeresaVanderpos
Community Member
2 years ago
Interesting you write this today, I just upgraded to the most recent version, and yesterday the colour picker would not work for me. I have my laptop closed and work on two monitors, and no matter what I hovered over it was white.
Staceystaceyfab
Community Member
2 years ago
I just installed the upgrade yesterday and am also having the same issue. Color picker stays black no matter what I hover over.
EricSantos
Staff
2 years ago
Hi Karen, Teresa, and Stacey,

I'm sorry to hear you're also hitting this snag! As initial troubleshooting, may I please confirm if you have this setup:

Aside from having multiple monitors, do they use different DPI settings?
KarenDrummey1
Community Member
2 years ago
Yes, all 3 of my monitors have the same DPI settings.

If I change my monitor display settings to make one of my large monitors the main display, the color picker works on that monitor, but all of the other things I need access to (email, teams, other apps) are sitting under Storyline interfering with my workflow.