Color picker (eyedropper) doesn't work

Here is a related problem concerning the colour picker.

I created a box and filled it using a custom colour (#D40511 - RGB 212,5,17)

I then checked the colour using the picker and it tells me that the colour is now #D40612 - RGB 255,6,18!

(please see a video illustrating this problem) https://vimeo.com/311871468

This raises several serious questions:

1. Which is the correct colour?
2. How do I check that a colour is accurate (my client is extremely obsessed with the correct use of their colours
3. How can I be confident that the work I am doing is not 'changing' without my knowledge?
   
   

I have tried different scale settings and it still does not work. The color is always black.

Hello Siga and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know you are running into this issue as well. Are you using an additional monitor? Does this work if you disconnect it?

In addition, were you able to try the solution that Ashley shared above:

It behaves oddly when using: Format Shape > Color > More Colors > Click the Eyedropper

What you could do instead is use: Format Shape > Color > Eyedropper

This conversation is linked to the report so that we can provide any updates in the future.

Same problem. I have two monitors and no matter what color I hover over when using the More Colors pallet, I get gray. Zett's suggestion of holding the right, then clicking the left button did work because I have a PC. I was not trying to repeat the color, but to capture the formula to use on a companion piece. 

Hi Kriss,

Thanks for reaching out and letting us know that you're running into this issue as well and for confirming that you are using two monitors. 

This is still an open issue with our team.

The issues seem to happen when using:

Format Shape > Color > More Colors > Click the Eyedropper

Using the following may work better for you:

Format Shape > Color > Eyedropper

Hi Leslie,

I have been experiencing the same issue.  Your work around of "Format Shape > Color > Eyedropper" yields the same error on my end.
I am using a laptop with two extra monitors.  I believe I am finding that if I have the application on the 3rd screen, I can find the appropriate colour from the dropper, by pointing the cursor about a hands length to the left and slightly up (i know that isn't incredibly helpful).

I appreciate you popping in to share, Dean.

All information is helpful when tracking an issue down. I'm adding this note to our report.

This is definitely an multi-screen issue.

I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens.

Hope this helps.

Hello Rini and welcome to E-Learning Heroes :)

I appreciate you chiming in to share your findings as well. 

We do have this issue reported and this conversation is added to the report so that we can share any updates with you here.

OUR SOLUTION:

We have been having this issue for months with Storyline 360, and what finally worked for us was a combination of the above suggestions:

1. When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it.
   
   (When testing the laptop only for functionality, our developer still had the same eyedropper issue because she left the app window open on her external monitors when shutting down the computer or disconnecting the monitors. If she moved the app window over to the laptop before disconnecting from the external monitors, the eyedropper worked fine on the laptop.)
2. Make sure that you actually disconnect the monitors, not just turn them off, when testing Storyline on your laptop. (The Storyline eyedropper wouldn't register, even on the laptop screen, if we simply turned off the external monitors.)
3. Set all your display settings, including the laptop, to 100% (And it may work to simply make them all consistent. We didn't test 125% across the board, but that may work, too.)
4. After resetting all your display settings to 100%, you have to restart Storyline for them to take effect within the app. (The rest of the display changed immediately, so we didn't initially think it worked until we tried restarting Storyline after changing the settings.) 

Hope this helps someone. The struggle is real...

P.S. Neither changing how we accessed the eyedropper nor the mouse button workarounds mentioned above worked for us. As also mentioned above, the eyedropper seemed to be selecting colors from several inches (a "hands width") away from the curser.