Forum Discussion

MonicaBiometria's avatar
MonicaBiometria
Community Member
19 days ago

Completion not submitted correctly to LMS

Hello,

We have identified a bug related to Rise.
If participants pause their course, either intentionally or unintentionally, the completion is not submitted correctly to the LMS. We are using Totara as our LMS.

For example, we have noticed this happens if a participant:

  • Switches networks, e.g., from Wi-Fi to mobile data
  • Loses internet connection
  • Pauses the course and resumes later


The problem is that everything appears "normal" to the user. Even if the user switches networks, they can still complete the course, achieve a passing result, and assume it’s finished. However, the LMS does not register the course as 100% completed.

Example:
A participant completes 2 out of 4 chapters of a course while connected to Wi-Fi. Then, without realizing it, the participant switches to mobile data and completes the last 2 chapters. The participant passes the course and returns to the LMS, but the course is still not marked as 100% completed in the LMS.

We have found that if we log in as the user in the LMS and open the course, the user's progress is saved up until the point where they switched networks.

For your information, we have noted that those who experience this issue are typically using Android phones with Chrome as the browser.

Have others encountered this problem, and what steps have you taken to resolve it?