Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced b...
Hi
We are getting similar issues too with our users. We have SCORM 1.2 on Moodle. It seems that iPad/Safari users experience this issue the most, though we can't be sure if desktop or mobile users experience this too.
Could a moderator confirm: is it essential that a user clicks the 'exit course' link at the top, rather than simply close the tab/window in order to save progress?
Thanks.
Hi Jim,
Depending on your LMS, you may or may not have to click on the Exit Course button to save the progress. When testing on SCORM Cloud, it looks like it's not necessary.
Have you tried uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
