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lanceharlan's avatar
lanceharlan
Community Member
3 years ago

Crashing

Hi all - 

I'm here for a client of mine. End user installed a few Microsoft patches this morning and now Storyline won't run. It loads, you can see previews, but then just shuts down. I did uninstall recent Microsoft patches which did not resolve the issue. 

Uninstalled and Reinstalled Storyline as well. Now running the most recent version. 

Any ideas? 

 

Thanks

DenverDTS

 

storyline 360
  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    thank you for the warning - I have to stop now all system updates for my windows 10 system - until the monthly microsoft problems are solved

    Jürgen

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hello lance! 


    Sorry to hear you are having trouble after updating Windows. 

    I have a few additional questions in order to better assist you:

    Here is an image for reference:

    If you are still not having luck, I'd recommend reinstalling the Articulate 360 Desktop App. This link includes step-by-step instructions. 

    I hope this helps!

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