Forum Discussion

RenzoWaasdorp's avatar
RenzoWaasdorp
Community Member
6 years ago

Cut out in quotation marks

Hi all,

I am using the Quote C block in Rise, but my client doesn't like the cut out in the first quotation mark (see example below). This cut out is even there when my image has no background. Is there any way to solve this?

Thanks,

Renzo

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I'm happy to share that we released a new update for Rise 360!

    This update fixes the issue you ran into where PNG images with transparent backgrounds are shown with a white background when inserted on a 'Quotation C' block type. There's nothing to install for web apps. New features and fixes are immediately available!

    Please let me know if you have any questions about this update or the issue you reported!

  • AllisonLaMotte's avatar
    AllisonLaMotte
    Staff
    6 years ago

    Hi Renzo,

    Right now, there isn’t a way to do that in Rise 360. Would you be up for logging a feature request to tell us more about your specific needs?

    In the meantime, if there’s anything else I can do to help, please let me know! 

  • SamWilliamson-1's avatar
    SamWilliamson-1
    Community Member
    6 years ago

    Hi Renzo,

    I was curious if I could find a way around this but as far as I can tell it's only an issue in the editor.

    For my test I used a PNG with a transparent background, but in the editor or preview mode it presented as in your example with a block white background behind the image. However, if I published the course – either to my desktop or Articulate Review – the image's transparency worked correctly.

    For some reason that particular quote image is displayed as/converted to a JPG when viewed in the Rise editor. Once published your original image file, and any associated transparency, should be used.

    Hope that helps.

    • AllisonLaMotte's avatar
      AllisonLaMotte
      Staff
      6 years ago

      Thanks for jumping in here Sam! I just tested this out and it looks like you're right! Once you publish it, the transparency appears as expected. The overlap only shows up when you're previewing.

      I'll make sure to pass this information on to our development team! Thanks for bringing it to our attention.

  • RenzoWaasdorp's avatar
    RenzoWaasdorp
    Community Member
    6 years ago

    That would be great! Indeed we're testing by previewing. So we keep seeing it.

    Thanks for this great insight, Sam!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Everyone!

    I'm happy to share that we released a new update for Rise 360!

    This update fixes the issue you ran into where PNG images with transparent backgrounds are shown with a white background when inserted on a 'Quotation C' block type. There's nothing to install for web apps. New features and fixes are immediately available!

    Please let me know if you have any questions about this update or the issue you reported!

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