Forum Discussion
StevenBenassi
7 days agoStaff
Hi DavidSteele1!
Sorry to hear you've run into this issue! Glad to see Sam has been helping you!
I've opened a support case on your behalf so our support engineers can test this behavior with the appropriate hardware. Can you clarify which mobile device and operating system you are working with? Also, it would be helpful to see a copy of the .story file that was used. I've sent you an e-mail containing an upload link you can use to share that file privately.
You're in excellent hands troubleshooting with our support engineers and we can continue the conversation through your case!