Forum Discussion
Docebo won't trigger completion of Rise SCORM file
Hi All - I'm very stuck trying to get my LMS, Docebo, to trigger completion (or even save the place) for someone completing a Rise file. When they complete the training, it isn't logging the comp...
Hi Angela,
I'm really sorry to hear this. The issue could be environmental if Docebo's tests are working okay. This can be tricky to troubleshoot.
Can you open a case with us here? We can help test out your course and provide some feedback that may help if we need to go back to Docebo's support.
Hi Chris,
Thank you, I am looking at the link you provided and am unsure of the best way to share the file package for the project in question. Am I able to attach the zipped file?
I am not sure how to find the .story file as I don't see it when I extract everything from the zip package and am, unfortunately, very confused about the Articulate Package Presenter instructions and how that applies to my project/getting my project into that format. I watched the video and my zip package doesn't reveal any .ppt or .ppta files either that I can see.
Please advise.
Hi Angela. I can see that you already have a support case with us, and you've uploaded the zipped SCORM package, and Ian was able to use it and test your course. I hope your issue gets fixed soon.
