Forum Discussion

SueRoss's avatar
SueRoss
Community Member
5 years ago

Embedded videos in Rise 360 not playing full screen in LMS

I know that this topic has been raised before, but I'm not sure if there is a solution for it. I have created a course in Rise 360 in which there are 2 embedded videos. There is a full screen icon on the playbar which when I use in Preview mode opens the video in full screen. However, when clicking on the icon in the course on the LMS (SCORM 1.2) it does nothing. This is causing problems for people trying to view the videos. Is this a Rise, LMS, browser (IE11/Firefox) issue or a combo of all 3?

Thanks for any help - even if it's definite confirmation that it's not possible.

rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    2 years ago

    Hi there, Matthew! Thanks for working with Jan in your support case about this issue! Please let us know if you have any questions about what he shared with you. 

  • AyyappaMuttaiah's avatar
    AyyappaMuttaiah
    Community Member
    2 years ago

    Hi There,

    Has Matthew Mehalic issue been addressed? we are also facing the same issue in Successfactors LMS. Please let us know if there is a solution to this?

    regards,

    Ayyappa

    • hazelB's avatar
      hazelB
      Staff
      2 years ago

      HI Ayyappa!

      He didn't get back to us after our last reply. Kindly open a support case with us so that you can work directly with a technical support engineer. 

      It would help if you could include the following information when you open a support case with us:

      -Upload a screen recording of how you are the course as a course object and as course content and what it looks like on your end when the video shows up.

      -Please test if the issue is happening on a single-lesson Rise course with a video. Is the issue also happening on all browsers or only on a specific one?

       

  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hello Kristen,

    Thanks for letting us know you're also affected by this bug. It's been a year since Chantal last posted in this discussion, and she may no longer be subscribed. Feel free to reach out to her by going to her profile page and clicking "Contact Me."

    We're tracking the impact of this defect, and I've added your name to the bug report. You'll be notified once the issue is fixed. Please let me know if you have anything else to share about how this bug affects you and what possible workarounds you're using. In the meantime, can you publish your course using SCORM 2004 and see if it helps?

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