Forum Discussion

PetraVaneckova's avatar
PetraVaneckova
Community Member
4 years ago

Error 403 Access Denied

Hello,

I'm having an issue with SCORM created in Articulate Storyline with the video inside. All the others work but this one no. There is no special character in the naming of the video and it is also not a long name of the video.

After uploading on LMS I got this message on the screenshot. I republish many times, I started from scratch but nothing works. 

  • Hello Petra, and welcome to E-Learning Heroes. 😊

    Thank you for sharing what you are experiencing and for reaching out to our support team. I can see that Ronaziel has already responded to you directly.

    • JasonBarr's avatar
      JasonBarr
      Community Member

      Hi Leslie,  I am getting  this same error.  Was there a solution to this problem?

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff

        Hello Jason!

        The issue was isolated to their LMS, so we recommend reaching out to your LMS administrator to share the error message that you're seeing. 

        You can also test your course in SCORM cloud to see if the issue occurs in another LMS environment.