Forum Discussion
Error Loading Course on Apple Products - iPhone, iPad
I have 3 courses that have been live for a few months, and I've continued to have complaints that users are running into issues when trying to open a course created in RISE360 from our LMS site. I have been able to narrow the issue down to Apple. It happens mostly on iPhones and iPads running later versions of iOS, but sometimes on newer versions too. Sometimes the screen will go black, then kick them back to our website and sometimes they will receive a white error message page.
89% of our users are mobile and Apple users make up a good portion of that. What do I need to do to fix this?!?
4 Replies
I have been downloading my courses as SCORM 1.2 files, but I'm willing to try something else if it would help!
Hi sallen0907,
I'm sorry to hear that Rise courses are not playing back as expected on iOS devices.
I see that you've already opened a support case that's been received by our senior support engineers. Great move! You're in excellent hands troubleshooting with them, and they should be following up with you shortly.
Let's continue the conversation there!
I am experiencing the same issue with my users on their IPADS and would appreciate Articulate sharing a solution with me when one is identified.
Hi pboras,
Sorry to hear that your learners are also struggling with course playback on Apple hardware.
It would be helpful to gather full details on your LMS and device setup, so I've opened a support case on your behalf. Also, I've sent you an email with steps on how to share your affected course privately with our team.
You're in good hands troubleshooting with our support engineers, and we can continue the conversation through your case!
