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SarahGreywitt-9's avatar
SarahGreywitt-9
Community Member
4 years ago

Error message for newly installed Storyline

Hello!

I just installed Articulate 360 and Storyline last night. As I was getting started this morning, almost every time I try to preview a slide, I get an error that Storyline might shut down. I retried about 7-8 times, and I moved everything to my local folder and restarted my computer in the process. The error continued.

Based on what I have seen online, it seems I should uninstall and reinstall Storyline. Due to institutional restrictions, this process will take a long time. Is there any other way to address this error?

Thank you.
Sarah

storyline 360
  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Sarah,

    Thanks for reaching out, and good call to start a case. I see my teammate, Carlo, has identified some unsupported characters as the source of the issue.

    Let him know if the suggested steps helped or if further troubleshooting is needed!