Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
One of the ways we are trying to get our learners to access Storyline / Rise output is through the secured (MS In Tune?) corporate mobile browser (Edge) - I can log into Cornerstone via SSO fine and use all of the 'Performance' parts but when I try to launch any piece of elearning (or material oddly) it doesn't load. We get a screen come up with 'If the training does load, click here to open it'. If you click on this then it opens a new tab that is empty but nothing loads.
The same elearning launches fine if I open it using the actual CSOD Learn app (have to log in as can't get it to work with our SSO at the moment)
Any ideas or anyone had similar issues?
I'm clutching at straws a bit here but know there a re lot of very knowledgeable people in this community and its always worth an ask.
Hi Chris, do you have the SCORM to open in a pop up when you published the course?
Hi James and thanks for replying, we don't specify anywhere in Storyline that the course should open in a popup. Don't seem to be able to open any elearning, irrespective of what software or settings were used to publish it. Trying to work out if its an authoring tool issue (doubtful) or a CSOD issue or something to do with the way our IT have set up the secured corporate mobile browser
Hi Chris,
I had the exact same behavior happen to me when trying to open up any elearning using the OKTA mobile app because it launched in their own built-in browser that didn't support it playing eLearning's on Mobile. My solution is just to have them use the Cornerstone app instead of the browser. Elearning's in Cornerstone automatically launch in a new browser window no matter what you do, so you can't change that. You can specify in preferences full window, 800x600 window, or just a new tab though. However, I don't think any of those preferences will will probably help your situation. I would suggest trying other browsers and seeing if you can get it to work. If you can, then you know it is the browser causing the problem. It may have to do with pop-up blocker or it may just be that your browser is out of date and doesn't support mobile eLearning's.
Jamie, Unfortunately we are having security issues with getting the actual Learn app on corporate kit (fingers crossed will get it eventually but we also wanted to allow people to access via the browser (especially the performance side of CSOD). The browser is controlled by IT but I think its current and elearning run through the Review 360 tool works fine on it. Thanks for the info
Interesting...so it works fine through the same browser using Review 360, but it breaks when in Cornerstone. There are two distinct differences that I can think of: 1. In Cornerstone you are launching a SCORM package, while in review I believe it is just published as a webpage. 2. Cornerstone launches SCORM in a new window and establishes a Javascript API to communicate progress back to the LMS which could be causing the problem. In order to eliminate the pop-up window being blocked as the cause, I wonder what would happen if you change the launch settings in the player menu to launch player in new window, and then publish to Review 360 and see what happens. If the pop-up launches in Review 360 without being blocked, then we have eliminated that as being the possible cause. Also, as Articulate always suggests, did you try testing it in SCORM cloud and on your browser to see what happens? Again, that could help eliminate the browser itself being the issue. In SCORM cloud you could select to pop up in a new window as well as setting the player launch type as "Frameset". Someone from Cornerstone told me to try those settings in SCORM cloud.
Run a Fiddler Trace and look to see if some content is being blocked. Here is a good article on how to do this:
Thanks Will but our systems stop me downloading any software.
Maybe it is something your help desk can do for you then? Getting the trace in my opinion is a key requirement for solving your issue.
