Eyedropper does not pick the color it is moved over

Hi Luciana, thank you for getting back to me. To answer your questions,

How many screens? The issue persists regardless of whether I use only the laptop screen, or any combination of the four screens.

Recording: it is problematic to record the screen regardless of whether I am inserting a screen recording from within Storyline, or using Peek or Replay, the results are the same. It does not record the mouse cursor nor the eye dropper, but it does record the position of the Hex square box (see video). So it is not easy to identify the position of the tip of the eye dropper. Now a quick point of note, this has been an issue for me for many months, so covering multiple versions of both the production and beta versions.

Fix erratic behaviour: I have followed the instructions exactly and then took the images and video which show the problem was not resolved.

Now, in relation to my work laptop (with the 4 monitors) if you look at the images (blue and red boxes) together with the video, you are able to see what I mean by just how far out the eye dropper is from the actual selection. It is inaccurate to the left and down by quite some margin.

I logged into a Surface Pro 9 on a separate network and repeated the test (green and red boxes) and whilst there was a significant improvement in the accuracy of the positioning of the eye dropper it was still not totally accurate. See video for Surface Pro 9.

I have therefore reproduced the same issue on two separate computers in two separate locations using the same version of the beta, the issue is the same in the production version.

Finally, I have provided my screen configuration (4 images).

I'm going to try to attach the zip file separately since it has failed to send three times now.