Forum Discussion

NikolausHerbert's avatar
NikolausHerbert
Community Member
2 years ago

Eyedropper does not pick the color it is moved over

Hi, the eyedropper / Color Picker tool is unable to pick a color from an object. When the eyedropper is moved over the object (the red rectangle on the right in my screenshot), it pics up white (t...
storyline 360
IgnacioBottan's avatar
IgnacioBottan
Community Member

I have this same exact issue with the Eyedropper, is driving me a little bit nuts.

Is there any known fix??

KellyAuner's avatar
KellyAuner
Staff
5 months ago

Hi Ignacio,

Thanks for reaching out!

I'm sorry to hear you've hit this snag, but I'm happy to help troubleshoot. We've seen similar cases where this issue will happen on monitors with high scaling settings. Can you please try changing the scaling to 100% if it's not already to see if it will fix the problem?

Additionally, you can try a Storyline repair if this happens with multiple courses. If neither suggestion works, please let us know here or privately in a support case so we can dig a bit deeper!

  • IgnacioBottan's avatar
    IgnacioBottan
    Community Member
    5 months ago

    Hi Kelly, I could finally solve it by updating Storyline. I just downloaded it around 1 week ago, and an update appeared days later, which solved the problem. Luckily. thank you.

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