Eyedropper Not Working on Extended Monitors (360)

I am also having this issue with the color picker on two monitors. I am using the most current version of articulate 360, and have had this issue for some time. 

This is definitely an multi-screen issue.

I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens.

Hope this helps.

I have a theory about this: my two monitors are set to the same resolution, but one of them is scaled to 125% because of my wonky eyes. I'm thinking that the eyedropper functions on a 100% scale, maybe, and that's why it picks the wrong color?

For what it's worth, I'm having the eyedropper issue on the monitor scaled to 100%.

1. It's choosing the wrong color. Sometimes I can tell where I think it's pulling from based on the colors it's choosing, but other times there seems to be no rhyme or reason. 

2. Yes, have tried both on 100% and other settings as well. 

3. Yes, the issue goes away if I don't use my second monitor (which is obviously not a viable solution for me as a designer).

Hi Valesa and Barbie,

Thank you for reaching out and letting us know! 

A couple of questions for you as we dive in here: 

• May I ask what the current Display and Resolution settings are? 
• Does this happen in every file or just a specific file? 

Currently, I cannot recreate the issue in a new project file running the latest update. Here is what I am seeing when using a second monitor: 

If you can share a file with us where the issue is happening, we are more than happy to take a closer look! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.

Hello Corina.  I'm sorry you're getting hung up with this function!  We have this behavior documented, and I've added your discussion to our report so we can update you with any changes.

Right now, the best way is to use a single monitor when you need to color-pick.  

Just curious, do you have scaling set to anything other that 100% on any screen? I have seen issues where the cursor appears to be in one location but is actually reacting to the screen in another location. Only fix for me was to insure 100% scaling on all displays.

Hi Everyone,

Great news! 

Today we released the newest version of Storyline 360, build 3.30.19518.0! The issue with the eyedropper not working with multiple monitors has been resolved!  

The first step is to update Storyline 360. Head over to the desktop app and click the "Update" button for Storyline. More detail here.

As always, if you have any questions go ahead and post them in this discussion or reach out to our Support Engineers directly. 

Hi Storyline Staff,

Just a quick heads up that this issue seems to have reappeared. I have two monitors but was working on my main one. The color picker was working haphazardly. I disconnected my extra monitor and the color picker started working. I am using the most current version of 360.

Hi Nadia,

Thanks for popping in to share your experience with the color picker.

Can you please share what version of Storyline 360 you are currently using? You can check one of two ways:

• From the Articulate 360 Desktop App:

• From Storyline 360:

The previous issue was specific to the color picker not choosing colors as expected and choosing black. Is this what you are seeing as well?

If not, can you describe the 'haphazard' behavior that you are seeing? A Peek 360 screen recording would be especially helpful as well :)