Forum Discussion

FraserGordon's avatar
FraserGordon
Community Member
3 years ago

Feedback tab refreshing while concurrent commenters reviewing content

Hello,

Not sure if this was mentioned elsewhere, but I couldn't find anything in a quick search.

  • I have a course in Review 360 being reviewed by multiple people.
  • I received an email that someone had added comments, so I opened Review 360 and switched to the Feedback tab.
  • I had questions about one of the feedback items, so I clicked in the Add a reply... box and started typing a question for the reviewer.
  • During that time, a reviewer added a new comment, and my screen jumped back to the bottom of the Feedback tab. I lost the comment that I was adding, because I had not finished entering the text.
  • Any time a commenter adds a new comment, this happens, so I'm forced to wait until the initial surge of comments finishes, before jumping in quickly and adding my comments, before waiting again for more feedback.

Is this normal behavior? I'm concerned I might have a setting incorrect somewhere or maybe using this feature incorrectly, but I can't see anything related.

Review 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hello Fraser!

    I'm happy to help! It sounds like if someone else comments while you're replying to a comment, then you lose your reply. 

    I've just tested this on my end, and I'm not noticing the same behavior. Which browser are you using?

    • FraserGordon's avatar
      FraserGordon
      Community Member
      3 years ago

      Thanks for the reply - I'm using Chrome to access Review. You are correct that when someone else adds a comment while I'm replying to a separate comment, the reply is lost.

      Regards,

      Fraser

      • LaurenConnelly's avatar
        LaurenConnelly
        Staff
        3 years ago

        Thanks for the update! I was also using Chrome. Has this happened multiple times when you're replying to comments while others are posting comments? 

        Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!

  • FraserGordon's avatar
    FraserGordon
    Community Member
    3 years ago

    Thanks Lauren - it has happened to me consistently every time I send a course out for review. Generally-speaking, it has been how I know someone's looking at my content, because my screen keeps jumping, and if I keep working, I have occasionally been contacted to say that the site reacts the same for others who are entering comments.

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      3 years ago

      Hi Fraser!

      Thanks for sharing those extra details; from here, I'd like one of our support engineers to step in and help troubleshoot. I've started a case on your behalf, so one of my teammates will reach out shortly with a next step!

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