Forum Discussion

Community Member

4 years ago

I cannot open my project

I cannot open my project I see this message A copy was made, but the same problem appears in the new version

Staff

4 years ago

Hi, Sara, and welcome to E-Learning Heroes! ✨

Thank you for reaching out!

I'm sorry to hear you are unable to open a file in Storyline 360! I have a few questions to narrow down the issue:

Can you copy the file to a different folder on your local hard drive and try to open it from there?
Have you attempted to import the slides to a new .story project? Here are the instructions.

If the options above don't solve your issue, I'd like to connect you with one of our support engineers. You can open a case here.