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Jevans23's avatar
Jevans23
Community Member
2 days ago

Imported Video Audio Issues

Hi all,

This is my first time actually asking on here, so hopefully I use the right terminology, forgive me if not. I also cannot upload the module due to content privacy.

I have imported an intro video made in Synthesia into mt Articulate 360 Storyline module - I have done this 100s of times - but not sure if it is since an update, but now when the video auto plays it fades in narration so misses the first word or two before it becomes audible. 

There is no transition or a fade animation on the video. Like I say, nothing I haven't done a hundred times before.

I have also added in a delay to the audio - first a 2 second one, then in increments of half  a second up to 5 seconds, but no matter what it still fades in the first part of the audio regardless of pause before the character speaks.

In articulate preview it is fine, the audio starts on que - but when published to review it happens. I have not uploaded to the LMS and tested, but that is company reasons (we don't have a live environment sandpit so to speak).

Has anyone else had this happen? Is there a work around? Or will there be a fix if it is a bug?

Thanks all in advance.

 

Articulate 360
articulate 360 teams
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3 Replies

  • EricSantos's avatar
    EricSantos
    Staff
    8 hours ago

    Hi Jevans23,

    Thanks for reaching out here, and I’m glad you were also able to connect with our Support team!

    From the testing you did together, the audio fading wasn’t reproduced when you viewed the Review 360 link on your mobile phone. As Anna suggested, testing the link on a different network, such as a mobile hotspot, will help narrow down what’s contributing to the behavior.

    Let’s continue troubleshooting this with you in your support case so we can keep everything in one place. We’ll be happy to dig in further based on what you find!

  • CarlFink1's avatar
    CarlFink1
    Community Member
    2 days ago

    I've seen (heard, I guess) Storyline adding unwanted audio fade effects myself. I end up fiddling semi-randomly (e. g. adding a bit of silent audio at the beginning of a clip) until I find something that stops it.

    Note to Articulate: there is no reason that a clip should sound different when published than when played in VLC or another stand-alone player, unless the user specifically calls for an audio effect.

    • EricSantos's avatar
      EricSantos
      Staff
      8 hours ago

      Hi CarlFink1,

      Thanks for sharing that you’ve experienced similar audio fading behavior.

      If you’re able to reproduce it again and are willing to share your Storyline file privately, we’d be happy to take a closer look through a support case. That’ll give our team a chance to test the file directly and dig into what might be happening.