Forum Discussion

OpenreachDesign's avatar
OpenreachDesign
Community Member
3 years ago

Imported Video quality on playback

Hi team, I am trying to use imported MP4 videos in a storyline web based training  course but despite original videos looking o.k. (and they look o.k on storyline) they are blurred when viewed on ...
storyline 360
LaurenConnelly's avatar
LaurenConnelly
Staff
3 years ago

Hi Dan!

I've responded to you in this discussion as well! Keep me updated on your findings!


Lauren Connelly

Hello Openreach Design!

We can definitely help! It sounds like the images are blurry, specifically when publishing to Review 360 and LMS. Have you tried testing the course using Tempshare and SCORM cloud?

If the videos are still blurry in those environments, I'd recommend reaching out to our Support Engineers for in-depth troubleshooting. You can reach their team by submitting a support case.

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