Forum Discussion
Issue on Layer with individual timeline (If timeline starts)
Please see attached video
=> if "timeline starts" on layer with individual timeline
=> click player play button => object gets hidden again
=> if "timeline reaches" on layer with individual timeline
=> click player play button => object stays visable
Hi Andreas,
Thanks so much for reaching out! We appreciate you sharing your video with us of what you're experiencing with your layers in Storyline 360.
Could you please share your .story file with us? I'd like to have our team take a closer look at your setup. You can share this within a support case.
Looking forward to hearing from you!
Thank you Luciana for getting back to us so quickly. I think my colleague Franziska already replied with the story file, right ?
Is this the right way to report issue via the community ? I can't open a support case by myself, correct ?
I'm asking as I'm having 2 more issues to report.Hi Andreas!
Thanks for following up on this. I see a case has been created by your colleague, to address this issue. They can continue troubleshooting there to resolve it.
In the meantime, you're welcome to post here in the community to see if other members have a solution, or connect with our Support Engineers by submitting a support case.
