Forum Discussion

FabianTrage's avatar
FabianTrage
Community Member
3 years ago

Issue with screen recording

Dear community,

I've got issues with recording my screen, see attached file.

Everytime I want to record, Storyline doesn't capture the parameters I've set. 

In addition, I already uninstalled Storyline, restarted my computer and installed the software again. Unfortunately, it didn't worked. 

Also, I looked into my Windows-Features but the .NET Framework 4.8 was already activated.

I have Windows 10 and the latest version of Storyline.

 

Thanks for help.

storyline 360
  • JillFreeman-64d's avatar
    JillFreeman-64d
    Community Member
    3 years ago

    Hi Fabian. When using multiple monitors, I have found that I must record on my main computer screen (my laptop), or it will record like your attached image. Hope that helps! -Jill

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Hello Fabian, and welcome to E-Learning Heroes. 😊

    Thanks for contacting our support team as well. I can see that Darwin has reached out to work with you directly.

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