Forum Discussion
Issues with Publish to Video
I have a course that is a little over 6 mins long, but every time I publish to video the mp4 file is an hour and 47 minutes long. The content plays, then gets stuck on the final slide for the remain...
Hi, Allison!
Well, I had to read that twice to make sure I was reading that right! I don't think I have to tell you that's not supposed to happen. I would love to test out some possible options for you! Would you be willing to share your files here or reach out to our Support Engineers privately in a support case?
Thanks for reaching out!
Hi John,
Thanks for getting back to me. I was able to identify the problem - I had inserted a video clip from the Content Library on one of the slides. In the timeline it only appeared for a few seconds, but I tried deleting it and it fixed the publishing problem. Maybe the video itself was longer than it appeared in the timeline? Very strange!
Anyway, I just replaced it with a static image as a visual instead and was able to publish the correct timeframe. I've attached a screenshot of the video clip that seems to have caused the issue.
