Forum Discussion

AlexandraFoster's avatar
AlexandraFoster
Community Member
6 years ago

Labelled graphic - bug in mobile portrait

Hi,

I've think I've found a bug in Rise 360.

I have a labelled graphic in my course. Works fine on desktop and tablet preview. Works fine on landscape mobile. When I view it on portrait mobile the graphic isn't there.

When I rotate my phone to landscape, the graphic appears and then I rotate back to portrait it stays.

Screenshots attached.

Hope you can help, thanks.

Rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    2 years ago

    Hi folks! We've fixed the issue where in some instances, labeled graphic markers wouldn’t display when viewed on mobile devices. Please export your content again to see the fix!

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi, Alexandra. I'm sorry you're seeing some inconsistency on your end. Labeled graphic images are displaying for me in each of the responsive previews.

    I'd love to get you the help you need. I've opened a case so we can have a closer look at your content. Since you have Articulate 360 for Teams, you get priority support! Be on the lookout for an email from support with next steps.

  • PoojaDudani's avatar
    PoojaDudani
    Community Member
    4 years ago

    Hi, I am coming across the same issue as described above. The labelled graphic is visible once I rotate to landscape and it stays after I turn it back to portrait. However I would want it to appear in one go on portrait mode itself. Kindly help!

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    2 years ago

    Hi folks! We've fixed the issue where in some instances, labeled graphic markers wouldn’t display when viewed on mobile devices. Please export your content again to see the fix!

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