Forum Discussion
Launch Menu missing "Desktop" functions
I'm logged in and been using SL normally. Today, the launch menu won't let me start SL360. Any suggestions?
I'm not seeing that issue. Have you tried running the Diagnostics? That's available from the dropdown menu by your pic in Articulate 360.
If that doesn't work, try the usual:
- Sign out, quit, and relaunch the software.
- Reboot the computer.
It also might work to launch Storyline from the Start menu. Perhaps that will help reset the main 360 app. It will, at least, allow you to work on your projects.
If none of that solves the issue, I suggest you contact Articulate support directly (Contact Support for Help with Any Articulate E-Learning Course Development Software ).
Thanks, Judy. Yes, I've tried all those things. I am signed into Articulate's website, but I'm still seeing messages indicating that my desktop instance cannot communicate with Articulate. This is one of the problems with relying on a very expensive piece of software that won't run when the mothership has failed communications.
