Forum Discussion
Launch Menu missing "Desktop" functions
I'm logged in and been using SL normally. Today, the launch menu won't let me start SL360. Any suggestions?
Russ, just to confirm...have you tried signing out of the Articulate 360 app and then signing back in? That worked for me and others discussing this problem in another thread.
Thank you, Steve. That did it. I had logged out/in at Articulate.com, but didn't do it directly from the app. I appreciate your help.
Too bad the support rep who answered my ticket didn't have a clue on how to handle this.Glad that fixed it, Russ. Something went amiss with the Articulate servers (or something else occurred) a few days ago as a lot of people suddenly ran into this issue all at once.
Agree. I think this is also the solution to all the people complaining about lack of text-to-speech functionality. Seems like a company as big as Articulate could do a mailing to users when something like this happens. Instead, I get a support ticket reply from someone who is clueless and my assistance comes from other customers.
