Forum Discussion

MamtaChhillar-7's avatar
MamtaChhillar-7
Community Member
3 years ago

Learner not able to complete a course

Hi, 

In one of my Rise courses, I added a "Next Steps" section after the Quiz and when the learner finishes the course and presses the close button, the system shows a "Saving Data" screen which doesn't take them anywhere and they are not able to mark the course as complete. However, when I remove the Next Steps section, the issue disappears.

What could be the reason for this problem? I know that having Next Steps section at the end should not create this problem.

Thanks in advance for your help.

Mamta

Rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    3 years ago

    Hi there, Mamta! Thanks for letting us know what's going on. Does the same thing happen when you test the SCORM file in SCORM Cloud? 

    Our team can help you with that testing, if you'd like! Simply attach the SCORM package to this case form, and we'll take care of the rest! 

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