Forum Discussion

ErinKingsley-93's avatar
ErinKingsley-93
Community Member
4 months ago

Learners Getting Stuck in Articulate Courses (in LearnUpon LMS)

Hi everyone! đź‘‹

For the past 6 months or so, we’ve noticed more and more learners randomly getting stuck in our Rise and Storyline courses, all imported into LearnUpon via xAPI. There seems to be no pattern to it: learners get stuck in different courses, at different progress points. Re-exporting then re-importing the xAPI file doesn’t solve the problem, nor does adjusting settings in either the LMS or Storyline/Rise. We are using very basic formatting in Rise and Storyline so there shouldn’t be any issues there.

I’m wondering if anyone else is experiencing this issue with increasing frequency lately? We are up to at least 1-2 learners per week getting stuck for no discernible reason. We have to log into the LMS and pass them. We're trying to discern if this is an LMS issue or an Articulate issue.

(We’ve also experienced other issues, like elements in a Rise course randomly not appearing until the learner hits “refresh,” but this is a question for another day.)

Thanks!
Erin

advice
e-learning development
other
rise 360
storyline 360

3 Replies

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 months ago

    Hi ErinKingsley-93! Thanks for sharing these details.

    I'm curious if others in the community are using LearnUpon LMS and seeing the same thing with their courses.

    When you run into LMS inconsistencies, we recommend testing your course in SCORM cloud. It’s a great way to see if the issue is LMS-specific or baked into the course itself.

    If you're seeing the same behavior in SCORM Cloud, we’d be happy to take a closer look. You can attach your course file here or send it privately in a support case.

  • Stan's avatar
    Stan
    Community Member
    7 hours ago

    Hi ErinKingsley-93​ and LaurenDuvall​, I was wondering if you have any progress or new information on this issue with LearnUpon, Rise, and xAPI?

    My team and I have the exact same issue. We recently (19th Jan) launched our LearnUpon LMS instance to our learners, around 1,500 teachers so far and climbing. Across that number we have had around 5,500 registrations to our 80 or so self-paced courses.

    We have around 8% of our learners that are experiencing the intermittent not complete/course not tracking issue and hence getting stuck and my team having to manually Set Complete in the LMS. Happy to take this offline or direct message me if more convenient.

    Thanks in advance!