Forum Discussion
Line style width increases when object is copied
Hello,
I had formatted a caption in Storyline a certain way, and wished to continue using the same format and size on subsequent slides. It dawned on me that it wasn't the same though: each time I copied it, the width of the line border around it was increasing. If I copied the copy, and then copied that, the changes in width became quite dramatic: the original width of 5 px became 11, then 24, 54, 120, 268, 595, 1322 (at which point the border took up the majority of my screen), etc.
I know how to fix this issue- if I manually go back to the original caption and adjust the width of the line (even if I just type a new '5' over the current 5 px), then any copy made will stay at the 5 px width. I was just curious if this was a bug or an intentional design, and whether or not anyone else had ever encountered it. I'm not sure how it happened to me, as when I create a new caption and copy it the issue isn't reproduced. It has happened to me a few other times though, so this isn't an isolated occurrence.
Here's a quick screenshot, showing boxes with widths of 11, 24, 54 and 120, copied and pasted sequentially from a caption with an original width of 5.
Was this ever resolved? I have the same issue.
I was told that I needed to open the object details and change the line width from there and the issue would not continue. That the issue was a corruption in my file. It was not fixed without my continuous intervention. Please formally report it; they said that it would only be addressed if a certain number of people reported it.
Best regards,
Ashley Ward
Technical Training and E-Learning DeveloperMobile +1 385 463 8210
ashley.ward@flsmidth.comThank you, Ashley, I will report it. It happens in multiple files of mine - I wonder how I corrupted multiple files.
Hi, Stacy!
I'm sorry to hear you're experiencing a similar issue! I don't see an open support case, but I'm happy to open one on your behalf if the issue persists! It would be helpful if we could take a look at your file to investigate what's going on.
The support portal seemed to be offline on Tuesday - I'll try again tomorrow when I have some time!
Stacy
Stacy A. Johnson (she/her)
Senior Education Specialist
Center for Individualized Medicine
johnson.stacy3@mayo.eduHi Stacy!
Sorry to hear you had trouble accessing the support page earlier this week! We identified an issue where some users were unable to access pages on Articulate.com. We've implemented a fix for the issues, and things are loading normally now.
I've created a support case on your behalf so our support engineers can take a closer look into the behavior you described. They should be reaching out to you shortly!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
- Here’s a quick Peek video if you need help.
I've also had this issue for a long time. It would be great if you could finally fix it.
Hello Doris,
Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you please provide more details on the behavior you're seeing? We're happy to help look into this for you!
She is seeing what is reported above over and over. Randomly, if you copy and paste a shape, the outline weight doubles. If I do an image edit and change the outline weight, it sometimes fixes the issue; sometimes, it does not. The issue is not with every shape, so I can be working and then have to go back over five slides and fix 20 shapes because I didn't catch the error early enough.
I reported it and was told it was my fault; my file must have been corrupted in only this one way, and I had my case closed. I reported it again and was told to enter the line weight in the image format pop-up box instead of in the drop-down for every shape, and my case was closed. It happens in new files and refurbished files.
Please take this seriously; several people have reported this, and nothing is being done in response.
The only answer I have gotten is to ensure there are no spaces in your document's save title and edit the shape's outline weight in the Format Shape menu.
If I change the weight of the doubling shapes in the Format Shape menu, it takes care of the issue 75% of the time.
I was also told to update my program after updating it two days prior, and so on. At this point, I remake any shapes that the Format Shape trick does not fix and throw my hands up because, apparently, this is our fault and "not a program issue."
Hey Ashley - came here and found this thread because I was just fed up with it happening over and over. (which btw, I use all underscores in my file's name by default so that answer is crazy).
I'm baffled that a shape element with a specified stroke weight that is then copied and pasted would then have the backend code allow those settings to change... but looks like it's been a gremlin in the code for over a decade.It's definitely a programming issue, but most likely since it's something irritating and easily fixed it's put at a lower priority for other bugs with each update.
Frustrating for sure - you're not the only one having to work around it - I'd like to see it fixed too. Hang in there! :)
I am also running into this issue when I copy/paste a rectangle to make an outline to highlight something on the screen. It is very frustrating and taking a lot of my time to fix for every slide.
Hi ColinLambert-a9! Sorry for the trouble! Do you find this happens when using Storyline 360 (Build 3.94.33511.0), or are you using another version? I've tested this in the latest version of Storyline 360 and I can't reproduce the issue where the line width increases when an object is copied and pasted. Also, does this happen in every project or a specific course?
It would be helpful if you could share your project with us, too! You can share it in this discussion or privately in a support case.
