Forum Discussion

MelanieMitchell's avatar
MelanieMitchell
Community Member
4 years ago

Loading Issue

I am having a reloading issue at the end of my Rise course. It won't' allow me to submit the final assessment.  Any ideas what the problem could be?  Attached is the issue recorded on my phone.

Rise 360
  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago

    Hey there! Thanks for sharing that video recording of your issue. To better assist you with this, I'd like to invite you to open up a case with our support engineers here.

    Can you please send us a copy of your Rise 360 course along with the ff details? :

    • Where was thi published and if LMS, which SCORM type?
    • Which version of iOS you're using and the device model?
    • Which mobile browser you're using and version?

    From the video you shared it looks like a lite mobile pop-up browser from within another app as it has a Done button at the top.  When using Safari mobile browser or another mobile browser, it does not have this.

    We support the following for Mobile browsing:

    Mobile

    Safari in Apple iOS 12 or later

    Google Chrome (latest version) in Apple iOS 12 or later

    Google Chrome (latest version) in Android OS 6 or later
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